Every independent hospitality business needs three things to thrive. A great operation. A great team. And the right people walking through the door. We help with all three.
The Audit tells us where to focus. The Mains is where we get into it.
We work with you across whichever areas need the most attention, or all three if that is what the business needs. Everything is practical, specific to your business and designed to make a real difference, not fill a report.
We look at your operation as it actually is, not as anyone thinks it is. We find out whether the problem lives front or back of house, whether it is a missing process or a training issue, whether it is the systems or the people or the offering itself. Then we fix the right thing rather than the most obvious thing.
Service feels chaotic even when you are not that busy
Customer feedback keeps flagging the same issues
Kitchen wastage is killing your GP
You have been on this hamster wheel too long
Great teams do not happen by accident. We help you get the foundations right, from how you recruit to why people stay and how you develop them so they never want to leave.
The rota is a constant battle
Dreading checking your phone to see who has called off
No boundaries with staff but scared to say anything
You need a right hand person but cannot find them
We look at everything from what your venue looks like from the street to what happens after a guest leaves. Inside and out, online and offline, social media to email. A plan that works before the quiet hits, not after.
Empty venue between 2 and 5
Never knowing if it will be 3 covers or 33 for lunch
Are you reacting or are you planning?
Your Christmas menu should be ready by August. Is it?
"What sets Catherine apart is that she doesn't deliver a report and disappear. She works alongside the team, earns their trust and leaves you with systems that actually stick. One of the best investments we have made in the business."H.R. | Independent Hospitality Group, Midlands
Know what you need? Let us get started. Not sure? Start with the Audit.